CONSULTATION – We are dedicated to helping clients achieve their skincare goals. Towards that end, Spa Etiquette provide through consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both the client and a member of our team will design a treatment plan that will best meet the expectations of the client.
SCHEDULING – Appointments are required. We generally cannot accommodate walk-ins, but can occasionally schedule an appointment with less than 24-hour notice. Call or check our online scheduler to see if we have available appointment times, and we will be happy to provide your desired treatment.
ARRIVAL – Please arrive at least 10 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.
LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled procedure, you will be considered a “no-show” and charged a $50 service fee.
CANCELLATIONS – Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us at least 24 hours ahead. We do require a credit card be kept on file for spa appointments, and your card will be charged a fee of $50 for any late cancellations or no-shows.
PRODUCT RETURNS – Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.
ADDED COMFORT – With any of our medically based treatments, a topical anesthetic cream is available and can be applied 15 minutes before your treatment. You may order your cream when you schedule your appointment.
PAYMENT – Timeless Beauty Aesthetics Medical Spa accepts cash, Visa, MasterCard, Discover and American Express. Payment by check is not accepted.
Please do leave babies, children and pets at home. Turn off cell phones and pagers. This is your time to relax. Please inform us if you have if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.
STANDARD POLICY – A credit card number or gift certificate number is required to secure all appointments.GRATUITIES – Gratuities are at your discretion and are not included in any service or package.
VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home.
All prices are subject to change without notice. All times stated are approximate.Timeless Beauty Aesthetics reserves the right to refuse services at our discretion.